365huat
Introduction and Scope
This Privacy Policy describes how 365huat collects, uses, and protects the personal information of our users in Malaysia. By using our platform, you agree to the practices described in this document.
This policy applies exclusively to the 365huat platform. It does not apply to third-party websites, external links, or services that you may visit after leaving our site. We encourage you to review the privacy policies of any external site you encounter.
Personal Information We Collect
To provide a secure and compliant gaming environment, we collect information in the following categories:
Account and Identity Data
Information provided during registration used to establish your account and maintain your unique identity on the platform.
Verification Documents
Documents provided during the KYC (Know Your Customer) process to confirm your age and legal identity, ensuring the platform is used only by eligible adults.
Payment Data
Details necessary to process deposits and withdrawals. We utilize secure partner payment providers to handle sensitive transaction data.
Gaming and Transaction Activity
Records of games played, betting history, and financial transactions within the account to monitor fair play and manage account balances.
Technical and Device Data
Information such as IP addresses, browser types, and device identifiers collected automatically to optimize platform performance and detect fraudulent access.
Support Communications
Records of interactions between you and our support team via the channels available on this site.
How We Collect Data
We gather information through three primary methods:
- Directly from You: Information you enter during registration, account updates, or identity verification.
- Automatically: Data collected via cookies and server logs when you navigate our platform.
- Partner Service Providers: Information received from our partner payment providers and verification services to confirm transaction success or identity validity.
Why We Use Data
Your data is processed for the following legitimate purposes:
- Account Management: Creating, maintaining, and securing your user profile.
- Financial Operations: Processing deposits and withdrawals and preventing payment errors.
- Compliance: Verifying that users are of legal age and checking identity to prevent multi-accounting.
- Fraud Prevention: Monitoring patterns to detect and block suspicious activity or system abuse.
- Personalization: Tailoring the platform experience based on user preferences.
- Legal Obligations: Fulfilling statutory requirements applicable to gambling operators in Malaysia.
- Marketing: Sending promotional offers and updates, provided you have given your explicit consent.
When We Share Data
We do not sell your personal data to third parties. We only share information in the following circumstances:
- Essential Service Providers: With payment processors, identity verification services, and technical infrastructure providers who support our operations.
- Legal Requirements: When required to do so by law or in response to a valid request from relevant authorities.
How We Protect Data
We implement robust security measures to safeguard your information:
- Encryption: Data is encrypted during transit using industry-standard protocols.
- Access Control: Internal access to personal data is restricted to authorized personnel only.
- Payment Isolation: Sensitive financial details are handled by specialized payment providers, reducing our direct exposure to payment data.
- Active Monitoring: Regular system monitoring to detect and respond to potential security threats.
Cookies and Tracking
We use cookies to enhance your user experience, remember your preferences, and ensure the security of your session. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.
Your Rights
Depending on the nature of the data, you have the following rights:
- Access and Correction: Request a copy of your data or correct inaccuracies.
- Deletion and Portability: Request the erasure of your data or its transfer to another service.
- Objection and Withdrawal: Object to certain processing activities or withdraw your consent for marketing.
To exercise any of these rights, please contact our support team via the channels available on the Support page.
Note: Please be aware that even after account closure, certain data must be retained as required by gambling regulations and anti-money laundering rules in Malaysia.
How Long We Retain Data
We retain your personal information for the duration of your active account lifecycle. Once an account is closed, we keep the data only for the period required by applicable law in Malaysia to meet regulatory, tax, and legal obligations.
Age Limits
Our platform is strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any funds will be handled according to our internal compliance policies. Parents or guardians who suspect a minor is using the platform should report this immediately via our support channels.
Cross-Border Transfers
To provide our services, some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of the page periodically to stay informed about how we handle your data.
Contact Us
If you have any questions, concerns, or requests regarding your privacy and the management of your personal data, please reach out to us via the official channels listed on our Support page.